Telus using AI to alter the accents of customer-service agents

[border_humper]

https://archive.ph/2026.05.05-210115/https://www.theglobeandmail.com/business/article-telus-ai-accents-customer-service-agents/

Telus Digital, the wholly-owned division of Telus Corp., responsible for customer experience and call centres, has deployed artificial-intelligence technology that alters the accent of customer-service agents.
“These models directly modify the acoustic features of speech, preserving the speaker’s voice while improving clarity and reducing accent-related friction,” the company wrote in its post. “This approach allows the solution to address mispronunciations without altering the speaker’s identity or emotional tone.”
Other companies that provide a similar feature say it helps speed up calls and help customers find solutions, while protecting service agents from harassment or discrimination.

Bet I can still tell.

 

[TOPDAWG]

anytime I had to talk to the fuckers I just used their chat got a agent fast no talking to anyone and got my issue looked at.

 

[bobthefighter]

They can disguise the voice all they want, the fact they won't understand English when you have to explain something is enough to tell me I am still talking to a Jeet.

 

[fortysixyears]

Start the conversation with is this the benchod department?